•  Salco products may be purchased from authorized Salco dealers or directly from us. Orders may be placed by secure online purchase, or toll-free phone and fax. Orders placed before 3 PM EST are normally shipped the same day they are received. For your convenience, we accept Visa, Master Card, American Express, and Discover credit cards. If you prefer, you may also mail in your order with payment in the form of a check or money order. We offer special discount pricing for frequent buyers. Call or E-mail for information on how to sign up.

•   Should you have any questions about our products, or how to proceed, please FEEL FREE to contact our Customer Service Department at 1-877-463-2531 (toll free), 8 a.m. to 6p.m. EST, Monday through Friday.

•   We have a $20.00 minimum order requirement.

For packages over 300 lbs. truck shipments are available. Salco provides its exceptional, up to 70% truck freight discounts to its customers. For other shipping requirements, call our Customer Service Department at 1-877-463-2531 (toll free), 8 a.m. to 6p.m. EST, Monday through Friday.

•   All Truck Shipments are made F.O.B. East Syracuse, NY 13057. Truck shipments are prepaid on house carriers. The freight costs will be added to your invoice on the goods shipped.

•  New York Sales Tax will be added to orders with a NY State shipping address.

•   Our policy is to continually improve the products we sell. Therefore, we reserve the right to change design, packaging, specifications, prices, etc., without notice and without incurring obligation. We trust you will understand.

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•   All SALCO products are sold with an unconditional a 14 day Customer Complete Satisfaction Guarantee. If, within 14 days, for any reason you are not completely satisfied with any of our products, return it to us for a no-hassle exchange or refund. Return goods authorization (RGA) required. Returns without an RGA on the shipping label will not be accepted! [ How to obtain RGA  ]

•   All SALCO Staplers carry a 90-day warranty from the date of invoice against defects in materials or workmanship. In addition, some Salco tools carry extended Salco warranties against defects in material or workmanship (see individual item page for applicable warranty). Ship the machine to us; and we will repair or replace it, at our discretion. Service Department Authorization (SDA) required. Shipments without SDA number on the shipping label will not be accepted [ How obtain SDA  ]

•   Regrettably, Special Orders are not returnable.

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•   We stock parts for all our staplers.

•   One-time parts orders are subject to a $50 minimum order requirement. The $50 order requirement is waived for Salco tool customers. If the tool was not bought from us, you may purchase staples or any other Salco stapler products [not including parts] in the amount of $50 or more and you will receive our customer pricing for the part[s] you need. Call for more information.

•   Stapler parts orders are handled separately from orders for machines and staples. Please call customer service TOLL FREE 1-877-463-2531 or (315) 437-7055 , 8 a.m. to 6 p.m. EST, Monday through Friday for all your stapler parts needs. Our Customer Service Representatives will be pleased to assist you. We are NOT ABLE to accept return of parts, so please endeavor to order the correct parts you require.

•   You can also place the parts order online. Please, login to your account and use Quick Order Form to place your order. See the part Item No. in the tool schematics. We are NOT ABLE to accept return of parts, so please endeavor to order the correct parts you require.

1. Login into your account online using your email and password. If you don't remember your password, use "lost password" option on the login page.
2. Go to Quick Order Form page and enter your part and quantity into the form online, then click "Add Items".
3. Your part will be added to the shopping cart. Complete the order through the check-out process.

We have $20 Min Order Requirements for orders placed online.

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•   It's critical to us that our products reach you safely. For that reason, we give as much concern to packaging as to what's inside. Our shipping department takes great pride in its work and believes, "...you could drop the box from an airplane and the item would be safe".

•   It is equally critical to us that the packaging materials we use be environmentally friendly. Our foam packing "peanuts" are made from clean, non-toxic, recycled plastic materials. No ozone-depleting chlorofluorocarbons (CFC's) are used in the manufacturing process of our products. We also use several different kinds of paper packing - most of which is recycled and recyclable. In addition, we reuse our vendor's shipping cartons which accounts for why some of the boxes you receive from us appear a bit "rough around the edges". We encourage you to reuse them as well!